Type any question

Products

Growth Shampoo & Conditioner

How can Pump Growth Shampoo & Conditioner help to improve the rate of hair growth and hair density?

How long does it take to see a faster rate of growth and less hairfall?

How often do I need to use the Pump Growth Shampoo and Conditioner?

My hair is normally oily and I don’t see a lot of lather with the Pump Growth Shampoo. Is it cleaning my hair well enough?

My hair is falling out. Will the Pump Growth range help?

My hair started to feel dry. What should I do?

My scalp tingles when I use the Pump Growth Shampoo and Growth Conditioner. Is this normal?

Can I use the Pump Growth Shampoo on hair extensions?

Can I use your products if I have had a keratin treatment done by my hairdresser?

I have bleached blonde hair, but I want to use the Pump Growth Shampoo. What should I do?

What is DHT and how do the Pump Growth products inhibit DHT?

Where are the Pump Growth Shampoo & Conditioner products made?

Are the Pump Growth Shampoo & Conditioner safe to use on children?

Are the products safe to use when pregnant or breastfeeding?

Does the product contain sulphates, parabens, Cocamide DEA or silicons that build up on your hair?

Are there reviews or customer testimonials of the Growth Shampoo & Conditioner from previous customers?

Are the Pump Shampoo and Conditoners vegan?

Treatments, Oils and Hair Masks

What are the instructions / how do I use the Repair/Growth Mask?

What are the instructions / how do I use the Liquid Gold Growth oil?

What is the difference between the Moisture Hydrate Spray and the 300 Heat Protection Spray?

Lash Growth Conditioner

Can I use the Lash Growth Serum if I have eyelash extensions?

I have had a lash lift can I still use the Lash Growth serum?

How long does it take to see Lash Growth results?

Is the lash product safe to use while pregnant or breastfeeding?

Does the Pump Lash Conditioner also stimulate growth of eyebrows?

Hair Gummies

Are the Pump Hair Gummies safe to use while breast feeding and or pregnant?

Are the Pump Hair Gummies vegan.

What flavour are the Pump Hair Gummies

Shipping

Shipping Within Australia

What is the cost for shipping in Australia and what are the delivery times?

From where do the products ship?

How do I track my order?

What happens if I'm not home when my parcel is delivered in Australia?

Shipping To New Zealand

What is the cost for shipping to New Zealand and what are the delivery times?

Shipping to the USA

What is the cost for shipping to the USA and what are the delivery times?

Shipping Worldwide

What is the cost for shipping to countries other than Australia, New Zealand and the USA and what are the delivery times?

Wholesale

Salons and Retail Shops

I'm interested in stocking Pump products in my salon or retail shop

Where can I buy Pump products in a salon or retail store?

Returns and Refunds

Refunds

What happens if I use the products and I don’t like them?

What if something is faulty or I receive the wrong item?

General Information on Company and Products

Contact Information

How do I contact Pump?

Where is the company based?

Product Testing

Are Pump products tested on animals? Are you Cruelty Free?

Has the efficacy of your products been tested?

Ingredients, Manufacture and Packaging

Where are Pump products made and packaged?

Where do you source your ingredients?

What are the ingredients?

Payment Methods

Types of Payment Accepted

Do you have AfterPay or ZipPay?

What types of payment do you accept?

Product Reviews and Testimonials

Independent product reviews

Are there reviews for your products from other customers?