Genuine Customer Testimonials and Product Reviews
FIRST AND FOREMOST, EVERY REVIEW HERE IS FROM A VERIFIED CUSTOMER WHO BOUGHT OUR PRODUCTS AND WAS GIVEN NO DISCOUNT NOR OTHER INCENTIVE FOR THEIR REVIEW.
Net Promoter Score (NPS) is a loyalty metric developed at Harvard and adopted by two-thirds of Fortune 1000 companies.
NPS is calculated from the response to one simple question: "How likely are you to recommend us to a friend and why?"
Every Pump customer is asked this question by an independent survey institution 21 days after ordering.
I use the resulting NPS score and feedback to continuously improve my products and service. For comparison, our score is currently 39 which reflects the 4/5 star graphic you see above.
Below are genuine recent survey results. I also encourage you to Google our reviews to see other independent reviews on Pump.