Shipping Information

All orders ship from Sydney. Orders placed before 3pm Sydney time will be dispatched that working day. Please note that Pump cannot accept responsibility for overseas taxes or duties or for lost parcels once the carrier has delivered the parcel.

Within Australia:

Standard Shipping includes tracking and is FREE for orders of $99 and over, otherwise $6.95. You can elect at no extra cost to require Signature on Delivery. We strongly recommend this choice and cannot take responsibility for lost or stolen parcels once they have been delivered. Standard Shipping typically takes 2-5 business days depending on your location. For more precise delivery estimates, just enter our Sydney 2000 postcode and then your postcode where prompted on this Australia Post delivery estimates page.

Express Shipping orders include tracking is FREE for orders $130+, otherwise $12.95. You can elect at no extra cost to require Signature on Delivery. We strongly recommend this choice and cannot take responsibility for lost or stolen parcels once they have been delivered. Express Shipping typically takes 1-2 days. Express Shipping orders placed before 2pm Sydney time and delivering to metro areas will typically arrive the next business day. Express Shipping orders to Western Australia and regional areas will typically arrive within 2-3 business days. For more precise Express Post delivery time estimates to your location just enter our Sydney 2000 postcode and then your postcode where prompted on this Australia Post delivery estimates page.

To New Zealand

Standard Airmail includes tracking and is FREE for orders of A$99 and over, otherwise A$9.95. Standard Shipping typically takes 5-7 business days to arrive depending on your location. For more precise delivery estimates, just enter our Sydney 2000 postcode and then your postcode where prompted on this Australia Post delivery estimates page.

DHL Express 1-2 Day Shipping is FREE for orders of $130+, otherwise A$12.95. Express Shipping orders typically arrive within 2-3 business days. DHL Express Shipping orders remain with DHL from our door to yours with no involvement of the NZ Post.

To the USA & CANADA:

DHL Express 2-4 Day Shipping is FREE for orders US$75+ and otherwise is US$11.95. DHL Express Shipping orders are trackable with DHL from our door to yours with no involvement of the US Postal service or Canada Post. 

Pack and Track Airmail Shipping has tracking and is US$7.50 and takes approximately 7-11 business days. 

Singapore, Hong Kong, Japan, Malaysia, Thailand, Phillipines, Vietnam & Indonesia

DHL Express 2-4 Day Shipping is FREE for orders US$75+ and otherwise US$23. DHL Express Shipping orders are trackable with DHL from our door to yours and have no involvement of your local postal carrier.

Pack and Track Airmail Shipping has tracking and is US$9.95. Shipping takes approximately 7-11 business days for delivery. 

To the UK / Europe

DHL Express Shipping is FREE for orders €99+ and otherwise €19. DHL Express Shipping orders are trackable with DHL from our door to yours, have no involvement of your local postal carrier and typically arrive within 3-4 business days

Pack and Track Airmail Shipping has tracking and is €8.50. Airmail Shipping typically takes approximately 7-11 business days. For more precise delivery estimates to you, just enter our Sydney 2000 postcode and then your postcode where prompted on this Australia Post delivery estimates page.

Other Countries

DHL 3-5 day Express shipping anywhere else in the world is FREE for orders US$150+ (otherwise US$23)

DHL Express Shipping orders are trackable with DHL from our door to yours and have no involvement of your local postal carrier.

Airmail shipping anywhere else in the world with tracking is US$9.50 and typically takes 8-12 business days to arrive depending on your location. For more precise international Airmail delivery estimates, just enter our Sydney 2000 postcode and then your postcode where prompted on this Australia Post international delivery estimates page.

Please note that Pump cannot accept responsibility for customs duties or for lost or misplaced parcels once the carrier has delivered the parcel (as evidenced by the tracking data).

See our Refund Policy here https://pumphaircare.com/pages/refund-policy

ENQUIRES - Email support@pumphaircare.com