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Shipping Information

General

    All orders ship from Sydney. Orders placed before 3pm Sydney time will be shipped that working day. Please note that Pump cannot accept responsibility for lost or stolen parcels after the carrier has delivered the parcel.

     

    Within Australia

    Standard Shipping includes tracking and is FREE for orders of A$95 and over, otherwise A$7.95. Standard Shipping typically takes 2-5 business days depending on your location. For more precise delivery estimates, just enter our Sydney 2000 postcode and then your postcode where prompted on this Australia Post delivery estimates page.

    Express Shipping orders include tracking is FREE for orders A$130+, otherwise A$12.95. Express Shipping typically takes 1-2 days. Express Shipping orders placed before 2pm Sydney time and delivering to metro areas will typically arrive the next business day. Express Shipping orders to Western Australia and regional areas will typically arrive within 2-3 business days. For more precise Express Post delivery time estimates to your location just enter our Sydney 2000 postcode and then your postcode where prompted on this Australia Post delivery estimates page.

     

    New Zealand

    DHL Express 2-4 Business Days is FREE for orders of A$160+, otherwise A$17.95

    Express Courier 4-7 Business Days Shipping is FREE for orders of A$130+, otherwise A$12.95.

    Pack and Track is FREE for orders A$99+ and A$9.95 for orders under A$99 

     

    Continental USA

    DHL EXPRESS (2-3 business days):

    FREE for orders US$100+, otherwise $12.50USD

    Pack and Track (6-14 business days):

    FREE for orders $80USD+, otherwise $8USD 

     

    Canada

    DHL EXPRESS (2-3 business days):

    FREE for orders $140CAD+, otherwise $16.99CAD

    Standard Shipping (5-14 business days):

    FREE for orders $110CAD+, otherwise $8.90CAD

     

     

    Singapore

    DHL Express 2-3 day Shipping:

    FREE for orders SGD110, otherwise SGD16.99

    Pack and Track (7-14 business days):

    FREE for orders SGD90, otherwise SGD9.99

     

    HK, ID, JP, TH, VN, ML & PH

    DHL Express 2-4 day Shipping is FREE for orders AUD$130+ and otherwise AUD$25

    Pack and Track Airmail (6-14 business days):

    FREE for orders AUD99+ otherwise AUD$12.95

    Please ensure that you comply with any local customs regulations with respect to the importation of cosmetic goods.

     

    Europe (excl Scandinavia)

    DHL Express 3-4 day Door-to-Door:

    FREE for orders €99+, otherwise €15 

    Pack and Track Airmail (6-14 business days):

    FREE for orders €75.00+ otherwise €8

     

    UK 

    DHL Express Shipping : 

    FREE for orders £85+,  otherwise £11

    Pack and Track Airmail (6-14 business days):

    FREE for orders £63+, otherwise £7

     

    United Arab Emirates

    DHL Express Door-to-Door is FREE for orders 650+ Dirham, otherwise 105 Dirham.

    DHL Express Shipping orders are trackable with DHL from our door to yours, have no involvement of your local postal carrier and typically arrive within 3-4 business days.

     

    Other Countries (some exclusions)

    DHL Express 3-5 working days shipping is FREE for orders US$150, otherwise US$25

    DHL Express Shipping orders are trackable with DHL from our door to yours and have no involvement of your local postal carrier.

    Please note that Pump cannot accept responsibility for customs duties or for lost or misplaced parcels once the carrier has delivered the parcel (as evidenced by the tracking data).

    See our Refund Policy here https://pumphaircare.com/pages/refund-policy

    ENQUIRES - Email support@pumphaircare.com