Shipping Information
General
All orders ship from Sydney. Orders placed before 3pm Sydney time will be shipped that working day. Please note that Pump cannot accept responsibility for lost or stolen parcels after the carrier has delivered the parcel.
Within Australia
Standard Shipping (2-5 Business Days) is FREE for orders AUD$95, otherwise AUD$8.95
Express Shipping (1-2 Business Days*) is FREE for orders AUD$130+, otherwise AUD$12.95.
*Express Shipping orders placed before 2pm Sydney time and delivering to metro areas will typically arrive the next business day. Express Shipping orders to Western Australia and regional areas will typically arrive within 2-3 business days. For more precise Express Post delivery time estimates to your location just enter our Sydney 2000 postcode and then your postcode where prompted on this Australia Post delivery estimates page.
New Zealand
DHL Express (2-4 Business Days) is FREE for orders of NZ$170+, otherwise NZ$19.95
Express Courier (4-7 Business Days) is FREE for orders of NZ$140+, otherwise NZ$14.95
Pack and Track is FREE for orders NZ$100+, otherwise NZ$10.95
Canada
DHL Express (3-4 day Door-to-Door) is FREE for orders CAD$150+, otherwise CAD$15
Pack and Track is FREE for orders CAD$120+, otherwise CAD$8.90
Singapore
DHL Express (2-3 Business Days) is FREE for orders SGD 110+, otherwise SGD 16.99
Pack and Track is FREE for orders SGD 90+, otherwise SGD 9.99
Asia (excl Singapore & Malaysia)
DHL Express (2-4 Business Days) is FREE for orders AUD$130+ and otherwise AUD$25
Pack and Track Airmail (6-14 business days) is FREE for orders AUD$99+, otherwise AUD$12.95
Please ensure that you comply with any local customs regulations with respect to the importation of cosmetic goods.
Europe
DHL Express (3-4 day Door-to-Door) is FREE for orders €99+, otherwise €15
Pack and Track Airmail (6-14 business days) is FREE for orders €75.00+ otherwise €8
UK
DHL Express Shipping is FREE for orders £85+, otherwise £11
Pack and Track Airmail (6-14 business days) is FREE for orders £63+, otherwise £7
United Arab Emirates
DHL Express is FREE for orders AED650+, otherwise AED105
Pack and Track is FREE for orders AED575+, otherwise AED95
Please note: Pump cannot accept responsibility for customs duties or for lost or misplaced parcels once the carrier has delivered the parcel (as evidenced by the tracking data).
See our Refund Policy here: Refund Policy.
ENQUIRES - Email: support@pumphaircare.com