Shipping Information
General
All orders ship from Sydney. Orders placed before 3pm Sydney time will be shipped that working day. Please note that Pump cannot accept responsibility for lost or stolen parcels after the carrier has delivered the parcel.
Within Australia
Standard Shipping includes tracking and is FREE for orders of A$99 and over, otherwise A$6.95. You can elect at no extra cost to require Signature on Delivery. We strongly recommend this choice and cannot take responsibility for lost or stolen parcels once they have been delivered. Standard Shipping typically takes 2-5 business days depending on your location. For more precise delivery estimates, just enter our Sydney 2000 postcode and then your postcode where prompted on this Australia Post delivery estimates page.
Express Shipping orders include tracking is FREE for orders A$130+, otherwise A$12.95. You can elect at no extra cost to require Signature on Delivery. We strongly recommend this choice and cannot take responsibility for lost or stolen parcels once they have been delivered. Express Shipping typically takes 1-2 days. Express Shipping orders placed before 2pm Sydney time and delivering to metro areas will typically arrive the next business day. Express Shipping orders to Western Australia and regional areas will typically arrive within 2-3 business days. For more precise Express Post delivery time estimates to your location just enter our Sydney 2000 postcode and then your postcode where prompted on this Australia Post delivery estimates page.
New Zealand
DHL Express Courier 2-3 Business Day Shipping is FREE for orders of A$130+, otherwise A$12.95.
Continental USA
DHL EXPRESS 2-3 working days shipping is:
FREE for orders US$99+
US$6.00 for orders US$60-$98
US$13 for orders under US$60
Canada
DHL EXPRESS 2-3 working days shipping is:
FREE for orders CAD125+
CAD7.50 for orders CAD75-125
CAD16.99 for orders under CAD75
Singapore
DHL Express 2-3 day Shipping is FREE for orders SGD86, otherwise SGD27
HK, ID, JP, TH, VN & PH
DHL Express 2-4 day Shipping is FREE for orders US$60+ and otherwise US$16
DHL Express Shipping orders are trackable with DHL from our door to yours and have no involvement of your local postal carrier.
Malaysia
DHL Express 2-4 day Shipping is FREE for orders US$60+ and otherwise US$16
DHL Express Shipping orders are trackable with DHL from our door to yours and have no involvement of your local postal carrier.
Please ensure that you comply with any Malaysian customs regulations with respect to the importation of cosmetic goods.
Europe (excl Scandinavia)
DHL Express 3-4 day Door-to-Door is FREE for orders 99+ Euro, otherwise 17 Euro
UK
DHL Express Shipping is FREE for orders £99+ and otherwise £12. DHL Express Shipping orders are trackable with DHL from our door to yours, have no involvement of your local postal carrier and typically arrive within 3-4 business days.
United Arab Emirates
DHL Express Door-to-Door is FREE for orders 650+ Dirham, otherwise 105 Dirham.
DHL Express Shipping orders are trackable with DHL from our door to yours, have no involvement of your local postal carrier and typically arrive within 3-4 business days.
Other Countries (some exclusions)
DHL Express 3-5 working days shipping is FREE for orders US$150, otherwise US$25
DHL Express Shipping orders are trackable with DHL from our door to yours and have no involvement of your local postal carrier.
Please note that Pump cannot accept responsibility for customs duties or for lost or misplaced parcels once the carrier has delivered the parcel (as evidenced by the tracking data).
See our Refund Policy here https://pumphaircare.com/pages/refund-policy
ENQUIRES - Email support@pumphaircare.com